A: We specialize in only the best quality 100% human remi hair products and the Strand By Strand hair extension system. All of the hair products we carry are tangle-free guaranteed for three months. We do not carry any lower quality human hair or synthetic hair products. We also guarantee you get the best retail price for the same quality hair in the industry within 15 days of purchasing. If you find better price elsewhere, we will match your price. Remember! You are dealing with a factory outlet place. **Do not be deceived and ripped off by those Internet companies who claim they offer the "High Quality European Remi Hair Extensions," while showing you a factory in Asia; who claim offering "the World's finest 100% human hair", yet neither have expertise to serve the customers nor give you a phone number to discuss your needs directly.** Order your free hair samples from us today! Our professional and personalized service will tell you who is the best in this industry. We commit to excellence.

Q: How soon can I get my order?

A: You can always receive your order the very next business day, even on Saturdays, for continental US destinations. We ship each order the same day it is placed. We ship primarily via UPS. You can choose from next day service, 2 day air, 3 day select or ground. Shipping and handling fees will be applied. Other carriers can be selected, but special handling fee will be charged.

Q: What are the payment options?

A: We prefer Visa, Mastercard, American Express, and Discovery. We also accept cashier's check or money order as COD payments. Personal or business checks are accepted for mailed-in prepayment. However, your order will be held up to 10 days for check to clear. For International customers, you have Western Union Moneygram, International Moneygram, and bank-to-bank wire transfer as your payment options (please call (US country code)-770-234-0111 for detail)

Q: I would like to learn the "Strand by Strand" hair extension technique. How do I get started?

A: We have an educational video tape($30) that you can purchase. We also offer year round, hands-on, one-on-one training classes at our Atlanta office. If you really want to get into this business and practice this technique professionally, we strongly recommend that you attend one of our training classes.All you need to do is to give us just three week notice prior to the tentative date of the class, so we can schedule a class that is convenient for both of us. The training classes are normally held on Mondays. If you can plan ahead, the expenses of air fare and lodging won't be expensive. However, the training you receive will benefit you for the rest of your life. It's totally worth it. We have been training people from all over the world and most of them are very successful at their home areas.

Q: How can I order your product?

A: If you would like to place an order, please feel free to call us at 1-800-747-7318(within USA) or (1)770-234-0111 (International). Other than calling in to place an order, you can order online at www.superhairfactory.com or fax your order to (1)770-454-7757 with your payment information. However, we always prefer your order by phone because, through this way, we can provide you a more personalized service.

Q: How can I pick the right color and texture by the time I place an order?

A: We have color and texture charts shown on website. The difference between each color sometimes is very subtle. *Colors may be represented differently on different computer monitors.* To avoid confusion and mistakes, you can either order a color swath($50 each) from us or send a hair sample to us to match the color you want. If you need the hair urgently, you can call our color specialist to discuss your color issue. If the color or texture is not what you expect, you can return the hair for exchange or even refund. We have very flexible return policy towards first-time customers. Please check the details of our return policy.

A: In general, an average person needs 6-8 ounces of hair to do a full head of hair extensions. It varies depending on how full you like your hair look like and how big the area you have to cover.

Q: May I alter the colors of hair extensions if they do not exactly match the colors I want?

A: Theoretically, all human hair can be dyed to change the color and add highlights, BUT the outcome of the color dyed is very unpredictable. Therefore we do NOT recommend the customers do that because we have no control on that procedure. Any alteration of colors of our hair products is totally under customers' own risk. In other words, we are not responsible for anything wrong after the color alteration.

Q: Do you carry high quality human hair for braiding?

A: YES, we do carry some textures for braiding, such as 20" Yaki and 20" Natural wave. However, the other textures are excellent for braiding too. What you need to do is just to cut the hair off the track before braiding. Most of our hair braiding customers use this high quality human hair for micro-braiding or tree-braiding.

Q: How long will hair extensions last?

A: On the average, a full head of extensions will last from three to five months.

Q: Is the hair you use human hair?

A: Yes, the hair we use is 100% human hair.

Q: Is your process of hair extensions comfortable?

A: Yes, it is so comfortable, it feels like your own hair.

Q: Will the extensions damage my hair?

A: No, the extensions will not damage your hair. In fact, some say their hair growth was increased.

Q: Can I wash and comb my hair extensions?

A: Yes, you can handle your new extensions in the same way you would handle a head of your own natural long hair.

Q: Can the color of the extension hair match the color of my hair?

A: Yes, you can always send us a sample of your hair and our specialists will do custom blending for you.

Q: If I am wearing a perm, will the extension hair match my texture?

A: Yes, along with a wide variety of colors, our hair also comes in many textures including permed and relaxed.

Q: After I receive my hair extensions, will I be able to depend on my extensionist for assistance?

A: Yes, your extensionist will introduce you to a maintenance program that will assist you the entire time you wear extensions.

Q: In what condition will my own hair be after the extensions are removed?

A: Your hair will be just like it was before the extensions were put in, there are no adverse effects.

Q: How much does it cost?

A: Because of the vast differences between people, free consultations are given at most Hair salons. At that time you can receive a price quote.